Frequently Asked Questions
Everything you need to know about MIZON products, shipping, and skincare routines.
Are MIZON products authentic and safe for all skin types?
Yes, all MIZON products are 100% authentic and undergo rigorous dermatological testing. While our formulas are designed to be gentle, we recommend checking the ingredient list for specific allergies and performing a patch test before full application.
How long does shipping take and do you provide tracking?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location. Once your order ships, you will receive a confirmation email containing a tracking link.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or used unless they are defective.
Does MIZON test its products on animals?
MIZON is committed to ethical beauty standards. We do not conduct animal testing on our finished products, and we prioritize working with suppliers who adhere to cruelty-free practices.
In what order should I apply my MIZON skincare products?
As a general rule, apply products from thinnest to thickest consistency: Cleanser, Toner, Essence, Serum/Ampoule, Eye Cream, and finally Moisturizer. Don't forget SPF during the daytime!
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.